We do not accept change of mind returns or exchanges for purchases on coffee beans and other consumable goods. If you received wrong product or if they were delivered damaged, please get in touch with us at onyxbarebrew.com.au and we will be more than happy to sort out a replacement for you within 14 day after receiving your item.  Please note that proof of purchase will need be to presented for exchanges and you will need to pay for return shipping cost.

To start a return, you can contact us at enquiries@onyxbarebrew.com.au.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enquiries@onyxbarebrew.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, coffee, tea, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@onyxbarebrew.com.au.